At Natural Utensils, we are committed to ensuring your complete satisfaction. Our return and refund policy lasts 30 days from the date of purchase. Unfortunately, if more than 30 days have passed since your purchase, we cannot offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We do not accept returns for the following items:

  • Perishable goods (such as food, flowers, newspapers, or magazines)
  • Intimate or sanitary goods
  • Hazardous materials
  • Flammable liquids or gases

Non-returnable Items

  • Gift cards
  • Downloadable software products
  • Certain health and personal care items

To process your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

In some situations, only partial refunds are granted:

  • Books with obvious signs of use
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

Refunds

Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you have not received your refund, please check your bank account and contact your credit card company. It may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at contact@naturalutensils.com.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at contact@naturalutensils.com and send your item to: [Your Physical Address].

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, who will be informed of your return.

Shipping Returns

To return your product, you should mail it to: 643 Grantsdale Rd #29 Hamilton, Montana(MT), 59840

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need Help?

If you have any questions related to refunds and returns, please contact us at contact@naturalutensils.com. We are here to assist you!